The Impact Survey is a tool public libraries can use to learn about their patrons and communities. This program, designed by the University of Washington Information School, offers a pre-packaged patron survey, provides ideas for getting good participation, and organizes the resulting data into presentation formats. The topics covered by the survey include library Internet and Wi-Fi use, including how and why patrons utilize library technology.
The Impact Survey website provides information on how to sign up for the program and pricing information. Vermont libraries registering now are charged between $50/year (income $20,000 or less) and $500/year (income over $1,000,000). The Impact Survey is an ongoing project and the library can begin the program at any point in time. For an example of results provided by the Impact Survey read the Brooks Memorial Library (Brattleboro) report.
The Vermont Department of Libraries is currently working to support public libraries as they use this program. Various libraries in Vermont have already used the Impact Survey. For assistance with the program contact your lbrary consultant for assistance.